Returns

For standard stock products, the legal 14-day right of withdrawal applies from the date of receipt. Custom-made products, including all tables, frames, table legs, tabletops and window sills made to measure, are excluded from the right of withdrawal, in accordance with Article 6:230p sub f of the Dutch Civil Code.

For stock products, you have a 14-day cooling-off period after receipt. Within this period, you may cancel the agreement without giving a reason. After notifying us of the return, you have another 14 days to send the product back.

The product must be returned unused, complete and in its original packaging. Keep the packaging carefully until you are sure you want to keep the product. Any damage upon delivery must be reported to us within two working days.

Register your return through the contact form or by email, and you receive instructions for sending it back. Return shipping is at your cost, unless we agree otherwise. Once we have received and checked the product, we refund the purchase price within 14 days. Full details are in our terms and conditions.

Tables, bases, table legs, tabletops and window sills that we make to measure, in wood, natural stone, ceramic, stainless steel or steel, are excluded from the right of withdrawal. A made-to-measure item can only be returned for a manufacturing defect, which is covered by the 2-year warranty on construction and finish. Read more in our terms and conditions.

Report a quality complaint within 14 days of delivery, through the contact form or by email. Include photos so we can propose a solution sooner.