Ceramic table top Fossil

Delivery or collection

We deliver furniture ourselves, in our own van, with two people. At checkout you choose: delivery within 4 weeks, or within 8 weeks at a lower rate. You can also collect from the showroom in Maasbree, with no delivery charge. Samples and accessories go by post.

How does the table arrive?

We deliver the tabletop and base separately and assemble them where the table will stand. A base is often a single welded piece and cannot be taken apart further. Allow for this when checking doorways, corners and access to the room.

Delivery to an upper floor

The lift must accommodate the tabletop length plus 10 cm. Otherwise, an external furniture lift is required. Also check that the base and access route fit. We only carry small items, such as a coffee table, up stairways. You arrange the furniture lift yourself; we agree the delivery date and time together. Unsure about access? Call or WhatsApp us before ordering.

Packaging

Every product is packed for transport, and made-to-measure pieces get extra protection. If you notice damage on delivery, note it on the receipt and take a photo. If you find damage later, report it as soon as possible.

Delivery Times

The lead time you choose includes production: within 4 weeks, or within 8 weeks at a lower rate. For what we make ourselves, your confirmation states the latest date, not an estimate. If a component takes longer, a made-to-order fabric for instance, you see that before checkout. Lead times for seating vary by model, from 2 to 12 weeks; the product page shows it and your confirmation states the expected date.

Tracking and delivery appointment

Samples and small items go by post, and you receive a tracking code by email. Furniture we deliver ourselves: you receive a proposed delivery day by email in advance, which you confirm or reschedule.

Questions about delivery?

Ask through the contact form, by email or on WhatsApp. If you have already ordered, include your order number.

Right of withdrawal

For everything we do not make to measure, such as stock products, chairs and sofas, the legal right of withdrawal applies. What we make to measure is excluded, in accordance with Article 6:230p sub f of the Dutch Civil Code.

Cooling-off period

For what we do not make to measure, you have a 14-day cooling-off period after receipt. Within this period, you may withdraw from the agreement without giving a reason, by e-mail or with the model form in our terms and conditions.

Return conditions

You may inspect and try the product as in a shop. If you use it beyond that, we may charge the loss in value. The original packaging is not required, but do pack the product so that it arrives undamaged. Note damage on delivery on the receipt, with a photo.

Return process

This is how you send back a product that we do not make to measure. Full details are in our terms and conditions.

1. Register your return through the contact form or by email.
2. We send you instructions for sending it back.
3. Send the product back within 14 days of registering the return.
4. We refund the purchase price, including the cost of standard delivery, within 14 days of your notice. We may wait until the product is back.

Custom products: no right of withdrawal

Tables, bases, table legs, tabletops and window sills that we make to measure, in wood, natural stone, ceramic, stainless steel or steel, are excluded from the right of withdrawal. A made-to-measure item can only be returned for a manufacturing defect, which is covered by the 2-year warranty on construction and finish. Read more in our terms and conditions.

Questions or complaints?

Report a defect as soon as possible after you notice it, through Report issue on your order page. You find it under My orders or through the link in your order confirmation. Include photos so we can propose a solution sooner.