All-in-House Service package, 5 years
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Questions? You speak directly with the owner: +31 77 390 29 26
Description
All-in-House service (Oranje Furniture Care) is an optional, paid service: 5 years of stain and seating comfort service on the fabric upholstery of your seating. One package covers 2 dining chairs, 2 bar stools, 2 seats on a dining bench or 1 armchair.
- Invisible textile protection that makes the fabric stain-resistant, plus a stain kit for the most common stains.
- Stains from drinks, food and bodily fluids from people and pets.
- Removing pilling, re-tensioning fabric that creases and refilling seats that sag.
- If you cannot solve it yourself, a furniture specialist visits your home, with no call-out fee.
Register the package after delivery using the instructions supplied. Normal wear and damage from intent or neglect are excluded, and the service does not cover leather.
This is a service, not a warranty: the standard warranty remains 2 years on construction and finish. The basket automatically works out how many packages your order needs.
Specifications
- SKU
- AIH-TEXTILE-KIT
Shipping & returns
All about shipping
Delivery or collection
We deliver furniture ourselves, in our own van with two people, right to the spot where it will stand. You can also collect from the showroom in Maasbree, with no delivery charge. Samples and accessories go by post.
Will it fit through?
Before you order, check that your furniture fits through the door, the stairwell and the lift, if there is one. Unsure about access? Call or WhatsApp us before you order.
Packaging
Every product is packed for transport, and made-to-measure pieces get extra protection. If you notice damage on delivery, note it on the receipt and take a photo. If you find damage later, report it as soon as possible.
Lead times
The lead time differs per model and is shown next to the price on this page. If you order several products at once, the longest lead time applies. Your confirmation states the latest date.
Tracking and delivery appointment
Samples and small items go by post, and you receive a tracking code by email. Furniture we deliver ourselves: you receive a proposed delivery day by email in advance, which you confirm or reschedule.
Questions about delivery?
Ask through the contact form, by email or on WhatsApp. If you have already ordered, include your order number.
All about returns
Right of withdrawal
For everything we do not make to measure, such as stock products, chairs and sofas, the legal right of withdrawal applies. What we make to measure is excluded, in accordance with Article 6:230p sub f of the Dutch Civil Code.
Cooling-off period
For what we do not make to measure, you have a 14-day cooling-off period after receipt. Within this period, you may withdraw from the agreement without giving a reason, by e-mail or with the model form in our terms and conditions.
Return conditions
You may inspect and try the product as in a shop. If you use it beyond that, we may charge the loss in value. The original packaging is not required, but do pack the product so that it arrives undamaged. Note damage on delivery on the receipt, with a photo.
Return process
This is how you send back a product that we do not make to measure. Full details are in our terms and conditions.
- Register your return through the contact form or by email.
- We send you instructions for sending it back.
- Send the product back within 14 days of registering the return.
- We refund the purchase price, including the cost of standard delivery, within 14 days of your notice. We may wait until the product is back.
Custom products: no right of withdrawal
Tables, bases, table legs, tabletops and window sills that we make to measure, in wood, natural stone, ceramic, stainless steel or steel, are excluded from the right of withdrawal. A made-to-measure item can only be returned for a manufacturing defect, which is covered by the 2-year warranty on construction and finish. Read more in our terms and conditions.
Questions or complaints?
Report a defect as soon as possible after you notice it, through Report issue on your order page. You find it under My orders or through the link in your order confirmation. Include photos so we can propose a solution sooner.